Refund policy
At Redhawk Outfitters, each hat is prepared specifically for your order. Because of this, we do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.
Your order is covered if:
- It arrives damaged or defective
- You receive the wrong item
- Your package is confirmed lost in transit
Contact us within 30 days of delivery at redhawkoutfitters@outlook.com. Include your order number and clear photos of the item and packaging. After reviewing your claim, we may offer a replacement or refund.
Items showing signs of wear, misuse, modification, or customer-caused damage are not eligible.
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.